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Careers

Technical Account Manager - SanJose

The Technical Account Manager is a senior level position and is expected to be very experienced with significant P&L responsibilities. The ideal candidate will:
  • Be an outcome focused executive leader and decision maker accountable for the success of QTNA product integrated into target customer platforms and ultimately, our customer’s success.
  • Takes ownership of all aspects of delivering product to key customers inclusive of performance, stability, platform scalability, manufacturability, supportability, etc.
  • With the PLM, makes quantified decisions on level of support to customers, feature timing, investments, etc. that optimize business results and maximize customer success.
  • Provides mature leadership anticipating problems and developing alternatives that result in the desired outcome.
  • Provides the vision and the communication strategy to engage our customers and their ecosystem partners resulting in broad partnership and collaboration resulting in collective success.
  • Coordination and direction of the platform team leads.
  • Works with the CPM on overall program plan that accounts for internal and internal dependencies.
  • Ensures that Quantenna is successful delivering to the customer:
    • Works with PLM and sales to set customer expectations.
    • Establishes differentiation for Quantenna with customers.
    • Manages executive communications to customers and customer ecosystem and establishing the overall “plan of record” with the customer.
    • Understands key issues and coordinates team to address.
    • Understands customer business model and intent – adjusts plan to align Quantenna needs with customer success.
    • Builds senior level relationships with customers and the ecosystem to streamline the development process addressing items such as shared resources, test coverage, tools, data collection, problem triage, etc.

Requirements:

  • BS in Engineering or related field.
  • Outstanding written and oral communication skills with capability to summarize and present data a must.
  • Experience working with geographically dispersed teams.
  • Positive, personable, collaborative team player, self-starter with a very strong work ethic and ability to handle pressure and multiple projects with frequently changing priorities.
  • Must exhibit discretion in handling sensitive and confidential matters.
  • Good judgement and ability to make timely, sound decisions and embark on agreed upon course of action as well as good sense of humor and excellent problem solving skills.
  • Past service providers and customer management experience required.
  • Prior experience in program management required.
  • Strong understanding of business perspective.
  • Must have prior experience building relationships with executives and customers and mapping critical customer engagements.
To apply, please send your resume to: hr@quantenna.com. Please include the job title “Technical Account Manager - San Jose” in the subject line.

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